Billing, Refunds and Cancellation Policy

Effective date: 18 October 2026

This policy explains how fees for the services of MoreBasket Private Limited (“morebasket”, “we”, “us”) are charged, how plan limits work, and how to change or cancel a plan and when you can get a refund. It is part of our Terms of Service, and terms defined there have the same meaning here. If the Services are in beta, the Beta Program Terms also apply, and they prevail on any point they cover.

1. Plans and what differs between them

1.1. The Services are offered on three plans: Starter (free), Pro and Business. Every feature of the Services is available on every plan. The plans differ only in these three limits:

• Products: the number of products you can list in your Store.
• AI credits: the amount of AI work included each calendar month. AI credits measure the work done by our AI features, namely building or redrafting a store, asking Shopmate for changes, and tasks carried out by your AI agents.
• AI agents: which of the AI agents (currently Product, SEO, Builder, Order and Inventory) are available on your plan.

1.2. The current limits and prices for each plan are shown on our pricing page when you subscribe, and they are part of your agreement for your billing period. We will not reduce the limits of the plan you have paid for during your current billing period.

1.3. Variants and options of the same product count as a single product.

2. Prices, currency and your billing country

2.1. Local prices. We set prices for different regions, in local currencies where we offer them. The price you pay is based on your billing country, which you give us when you subscribe and which must be the country where you are established or, if you are not a business, where you live. You must not give a false billing country to get a lower price. If we find you have, we may move you to the correct price, and charge the difference from the date you subscribed.

2.2. Currency. We charge in the currency shown at checkout. Your bank or card issuer may apply its own exchange rates and fees, which we do not control.

2.3. Taxes. Prices exclude value-added tax, goods and services tax, sales tax and similar taxes (“Taxes”). Where we must charge Taxes, we add them at checkout, based on your billing country and, where it matters, your tax registration. If you are a business with a valid tax number in a country where the reverse-charge mechanism applies, give us the number when you subscribe, and we will apply it where the law allows. You are responsible for any Taxes that you must account for yourself.

2.4. Price changes. We may change our prices. A change will not affect a billing period you have already paid for, and it will take effect from your next renewal, with at least 30 days’ notice to you by email or in the Services. If you do not want the new price, you can cancel before the renewal.

3. Billing cycles and payment

3.1. Monthly and yearly billing. Paid plans are billed in advance, either monthly or yearly, as you choose at checkout. A yearly plan is offered at a lower average monthly price in return for paying 12 months up front.

3.2. Automatic renewal. Paid plans renew automatically for another period of the same length, at the then-current price, until you cancel. We will remind you before a yearly renewal. The renewal date is the same day each month or year as you first subscribed.

3.3. Payment methods. You can pay by the methods shown at checkout. By giving us a payment method, you authorise us and our payment provider to charge it for the fees, Taxes and any other amounts due, including renewals. You must keep your payment details current.

3.4. Invoices. We give you an invoice or receipt for each payment, available in your account or by email. Tell us promptly if you need a tax invoice to carry specific information, such as a tax number.

3.5. Payment Failures. If a payment fails, we will tell you and try again several times over about 14 days. If we cannot collect the payment in that time, we may move your Store to the Starter plan. If you are over the Starter limits, your Store stays online and keeps selling the products it has, but you cannot add more products, use more AI credits than Starter includes, or use agents that Starter does not include until you pay or reduce your use. We will not delete your Content because a payment failed. You remain responsible for amounts due.

4. Limits

4.1. Products. If you reach your plan’s product limit, you can keep selling the products you have, and you cannot add more until you remove some or move to a larger plan.

4.2. AI credits. Your plan’s AI credits are available each calendar month and reset at the start of the next month. Unused credits do not roll over. We show how many credits you have used in your account. If you use all of your credits before the month ends, AI features pause until the credits reset or you move to a larger plan; the rest of the Services, including selling and orders, continue as normal. How many credits a task uses depends on its size and type, and we may adjust it as the AI features and the models behind them change, but we will not reduce the monthly credits included in the plan you have paid for during your current billing period.

4.3. Agents. You can use only the agents that your plan includes. The number of tasks an agent can do is limited by your AI credits. Moving to a plan with more agents makes them available immediately.

4.4. Fair use. We may limit use that is far beyond normal use of a plan, or that puts the Services at risk for others, and will tell you first where we can.

5. Changing plan

5.1. Upgrading. You can upgrade at any time. The upgrade takes effect immediately, and we charge you the price difference for the rest of your current billing period (pro rata), and the new price from then on. Your AI credits for the current month are increased by the difference between the two plans.

5.2. Downgrading. You can downgrade at any time. A downgrade takes effect at the end of your current billing period, and you keep your current plan until then. We do not refund the difference for the current period. If your use is above the new plan’s limits when the downgrade takes effect, section 4 applies and nothing is deleted.

5.3. Switching billing cycle. Moving from monthly to yearly takes effect when you choose it, with credit for the unused part of the current month. Moving from yearly to monthly takes effect at the end of your yearly term.

6. Free plan, trials and promotions

6.1. The Starter plan is free for as long as we offer it, and we may change or end it as the Terms allow, with at least 30 days’ notice.

6.2. If we offer a trial, a discount or an early-access price, its terms are shown when you accept it. Unless it says otherwise, a trial ends automatically and does not convert to a paid plan unless you choose it, and an early-access or promotional price applies for the period stated and then the standard price applies.

7. Cancelling

7.1. How. You can cancel at any time in your account settings or by emailing admin@morebasket.com. We do not make you call us or give a reason.

7.2. When it takes effect. Cancellation takes effect at the end of the billing period you have already paid for. You keep access to the paid plan until then, you will not be charged again, and your Store moves to the Starter plan afterwards, so you do not lose it. Cancelling a plan does not delete your Account. To delete your Account, see section 20 of the Terms.

8. Refunds

8.1. Money-back period. If you buy a paid plan for the first time, or move to a yearly plan for the first time, and you are not satisfied, you can ask for a full refund of that first payment within 14 days of the payment date by emailing admin@morebasket.com. This applies once per Account.

8.1A. Scope. This section covers only the fees you pay us for your plan. It does not cover purchases your Customers make from your Store. We do not hold or manage those funds, and refunds on them are between you and your Customers, through your own payment provider.

8.2. Otherwise not refundable. Except as this section, section 8.3 and the law provide, fees are non-refundable, including for partial billing periods, unused AI credits and unused plan limits, and for a plan you downgrade or cancel part-way through a period.

8.3. Refunds we will always give. We will refund prepaid fees, pro rata for the unused part of the period, if: (a) we terminate your paid plan for convenience under the Terms; (b) we make a change that materially reduces the core functionality of your paid plan and you cancel as section 5.2 of the Terms permits; or (c) we charged you in error, or twice for the same period.

8.4. Where the law gives more. If the law that applies to you gives you a right to a refund or a cooling-off period that we cannot exclude, that right applies. Nothing in this policy limits it.

8.5. How refunds are paid. We refund to the original payment method, in the currency you paid in, normally within 10 business days of approving it, although your bank may take longer to show it. Taxes are refunded together with the fee. We are not responsible for exchange-rate differences.

8.6. No refund for breach. We do not refund fees if we suspend or terminate your account for breaking the Terms or the Acceptable Use Policy.

9. Disputes and chargebacks

If you think a charge is wrong, write to admin@morebasket.com within 60 days of the charge, with the invoice and an explanation, and we will look into it quickly. Please contact us before you ask your bank or card issuer for a chargeback, because we can usually fix a problem faster. If you do start a chargeback for a valid charge, we may suspend your Account until it is resolved.

10. Your own sales

This policy is about what you pay us. It does not govern what your Customers pay you. Your Store’s payments, fees, refunds, chargebacks and taxes are your responsibility, and are handled through your own payment provider accounts, as the Terms explain.

11. Changes to this policy

We may update this policy. A change that is unfavourable to you applies from your next renewal, after at least 30 days’ notice, and never to a period you have already paid for.

12. Contact

Billing questions, refund requests and invoices: admin@morebasket.com. MoreBasket Private Limited, Ozone Techno Park, 24, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130, India.